Refund Policy
Last updated: March 17, 2026
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all new paid subscriptions, provided that less than 20% of your monthly plan credits have been used. If you are not satisfied within 7 days of your first payment, contact us and we will issue a full refund.
Eligibility
To qualify for a refund, all of the following must apply:
- The refund request is made within 7 days of the first subscription payment
- You have used less than 20% of your plan's monthly credits (listings, images, or keyword searches)
- This is your first subscription — renewal charges are not eligible
If more than 20% of credits have been used, the subscription is considered consumed and no refund will be issued. This protects against abuse while still giving genuine users a fair evaluation period.
How to Request a Refund
Email support@rankzenai.com with the subject line "Refund Request" and include the email address associated with your account. We will review your usage and process eligible refunds within 3–5 business days.
Renewals
After the 7-day window, subscription renewals are non-refundable. You can cancel at any time before your next billing date to avoid being charged for the following month. Cancellations take effect at the end of the current billing period — you keep full access until then.
AI Generation Failures
If a generation fails due to a technical error on our end and credits were incorrectly deducted, we will restore those credits to your account. This is handled separately from the refund policy — contact support with details.
Exceptions
We may issue refunds outside the 7-day window at our sole discretion in cases of:
- Duplicate charges due to a billing error
- Prolonged service outages (24+ hours) affecting your ability to use the Service
Free Plan
The Free plan requires no payment and is not eligible for refunds. If you are on the Free plan and experience issues, please contact support.
Contact
Questions about refunds? Email support@rankzenai.com.